for a unique gift idea?
Boxes make great hiding places for
your treasured keepsakes, and are fun for all ages!
Shipping? What's the Catch?
Free Standard Shipping to U.S. addresses is included with each order --
no minimum, no catch! Standard Shipping is most often via U.S. First
Class or Priority Mail, occasionally via Federal Express Ground Service.
How Long Before I Receive My Order?
In most cases, I'll ship your order within one business day of
receiving it. Standard Shipping via U.S. Mail usually arrives 2 - 5
days after the shipping date. Occasionally, I may ship your order via
Federal Express Ground Service, which can take anywhere from 1 day to 1
week to arrive, depending on how far your address is from Northern
California. International orders can take up to 4 weeks to arrive.
Can I Get Expedited Shipping?
Expedited Shipping is available via Federal Express Overnight, 2-Day,
or Express Saver (3-day) services. For a quote, please email
including your shipping zip code and
the item(s) you wish to purchase. The quote you'll receive will reflect
the same price that Fed Ex charges Mother Lode Rock Shop. Please be
aware, however, that Expedited Shipping may cost a pretty penny, since
Mother Lode Rock Shop is unable to offer the discounted shipping rates
negotiated by large online retailers like Amazon or Walmart.
Do You Ship Internationally?
Yes. Payment must be in U.S. dollars. Before
placing an order, please email email@example.com
shipping quote, including your shipping address and the item(s) you
wish to order.
International shipping is usually via U.S. Priority or First Class
International Mail, and can take up to 4 weeks to arrive, depending on
how long it takes your package to pass through Customs.
Please note that in many cases you will have to pay Customs Duties
before your package is delivered. For an estimate of what these duties
may cost, please contact the Customs Service in your country.
Mother Lode Rock Shop cannot be responsible for any duties, fees,
delays, or other problems with your country's Customs Service.
Do I Have To Pay Sales Tax?
Only if you live in California. Most U.S. states require some form of
User Tax on out-of-state purchases, which it is your responsibility to
report and pay. Under current rules, Mother Lode Rock Shop is required
to charge 7.5% Sales Tax only on purchases being shipped to
California addresses, since that is the state in which the business is
What Payment Methods Can I Use?
PayPal, Visa, MasterCard, Discover, or American Express.
Credit cards will be processed by PayPal, but you do NOT need to have a
What Name Will Appear On My Credit
Depending on your credit card, your purchase will appear either as
PAYPAL*ROCK SHOP or PAYPAL*MOTHERLODE ROCKSHOP.
Will You Send Order and
After placing your order, you'll receive an automatic email confirming
your purchase. As soon as I've shipped your order, I'll send you a
second email that includes the Tracking Number of your package.
What's Your Returns and Exchanges
I want my customers to be happy! You are welcome to return any item(s)
in original condition within 30 days for either a full refund or
exchange. (If the item was a gift, the 30 days starts when the
recipient actually opens the gift.)
me first before returning any item.
What If I Decide to Cancel My Order?
No problem! Just send me an
email that includes your name and order number.
Can You Send Me a Printed
Because in most cases you choose the exact specimen you want, the
available selection changes constantly, making it impractical to
produce a printed catalogue.
Does Mother Lode Rock Shop Sell
At this time, I'm unable to offer wholesale pricing.
I Don't See My Question
Here. How Do I Get an Answer?
Please email your question to firstname.lastname@example.org,
and I'll respond promptly.
Mother Lode Rock
PO Box 1812
Nevada City, CA 95959